Unacceptable ! !
<p>Being a vodacom customer for many years spending in excess of R3000pm I find it totally unacceptable that a premature upgrade is abruptly refused *(My profile ai'nt good enough) by Mark Peterson ( ********** ) for a phone that was ****** ~ I will indeed take all my accounts elsewhere ! ! ! BASit ( ********** 777/ ********** )</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
After doing another inquiry via twitter I was contacted by a consultent who pleasantly told me that I qualify for an upgrade on the same account and that I could just go to a vodacom store . . .
Well thats really not good enough - A so called Manager like Mark Peterson ( 0 8 2 1 9 5 9) must apologise for his abrupt response to a reasonable request; a person in his position should know better and not act like he knows everything and insisting that my profile is not good enough and that I won't get an upgrade . . .
After doing another inquiry via twitter I was contacted by a consultent who pleasantly told me that I qualify for an upgrade on the same account and that I could just go to a vodacom store . . .
Well thats really not good enough - A so called Manager like Mark Peterson ( 0 8 2 1 9 5 9) must apologise for his abrupt response to a reasonable request; a person in his position should know better and not act like he knows everything and insisting that my profile is not good enough and that I won't get an upgrade . . .