1 reviews | Active since Jan 2017

20 Jan 2017, 14:23

Unacceptable

<p>I have been trying to cancel my contract since December and everytime i called the call centre number, there stupid voice activated prompts tell me "that I have exceeded my call limit to the call centre". And then it hangs up. I tried calling once from my cellphone this month and once from a landline and the voice prompts are the same.</p> <p> </p> <p>Is this how vodacom assists their customers. By not answering the darn phone???? </p> <p> </p> <p>And then to top it all they give another number that one can contact but it does not work.... really .... its so easy for them to call you to make sure you open a contract and now that one wants to cancel, you cant even get through to the ****** call centre.</p> <p> </p> <p>Looks a ****** **** just so that it frustrates a person to the point that they eventually give up and dont cancel...</p> <p> </p> <p>Its outrageous!!!</p>

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Replies (1)
Vodacom
Vodacom's reply20 Jan 2017, 14:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,