1 reviews | Active since Apr 2012
unacceptable!!
<p>i ordered an upgrade on dec 6 via online that upgrade has been confirmed and due to be delivered but nothing. my contract itself was upgraded from smart l to smart l+ but no device!!!! i went to vodaworld only to wait 2 hours and be told there is an open order via online and they can't do anything. no matter how many times i have phoned in and got promises that the order will be processed/cancelled NOtHIng!! to top it off the *100# method of buying data doesn't work and buying data through app also doesn't work (in fact after dec 16 app update you can't even log in!) meanwhile they are charging me out of bundle rates and sending me notifications of that but even when i call customer case to manually process data bundue and they assure me it will be activated within 30 mins NOTHING!!! </p> <p> </p> <p>i find this ******** and unacceptable!!!</p> <p> </p> <p>thanks </p> <p> </p> <p>Moshe Immerman </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
firstly, i'm still waiting for a call from u guys secondly a consultant won't help
me as it clearly states i have spoken to many!! i need a manager or higher someone who can actually help! this is getting really ridiculous
firstly, i'm still waiting for a call from u guys secondly a consultant won't help
me as it clearly states i have spoken to many!! i need a manager or higher someone who can actually help! this is getting really ridiculous
seriously? a consultant called to see if i already got my device.. i.e. you have not actually READ my complaint! i NEED a manager or someone who can actually assist me to have a look you guys show you have no respect for your customer service this is very sad.
seriously? a consultant called to see if i already got my device.. i.e. you have not actually READ my complaint! i NEED a manager or someone who can actually assist me to have a look you guys show you have no respect for your customer service this is very sad.
Sadly i have stil not received the device (which was meant to come latest today) and i did receive calls from consultants and even some who knew what they were doing but my issue with my data purchasing/bundles (lack there of) is stil not solved and im still being charged Out of Bundle rates :(
Sadly i have stil not received the device (which was meant to come latest today) and i did receive calls from consultants and even some who knew what they were doing but my issue with my data purchasing/bundles (lack there of) is stil not solved and im still being charged Out of Bundle rates :(
this is honestly my last attempt as i've had it! i called this morning upgrade dept to find out where that device they called me last monday to say will be delivered in 3-5 days and apparently the order is cancelled!!!!!!!!!!!!
i do not want a consultant to call i want someone who can do/send out device right away this has reached rediculous levels!!!!
this is honestly my last attempt as i've had it! i called this morning upgrade dept to find out where that device they called me last monday to say will be delivered in 3-5 days and apparently the order is cancelled!!!!!!!!!!!!
i do not want a consultant to call i want someone who can do/send out device right away this has reached rediculous levels!!!!