1 reviews | Active since Dec 2016
<p>I had a very bad experience at the vodacom in the lephalale mall. my grandad and I went there because my contract was due for an upgrade. The staff was extremely rude, and i waited more than 3 weeks for my cellphone. They laugh at you when you complain, the manager is useless to try and talk to because he is just as rude... i didn't want to write a review but then I heard a bunch of other people complain too... in the end they ordered my phone double because thats just how messed up their system and service is. Everyone has been asking who the owner is but it seems like the staff doesnt care about that even. I think they need to reconsider their staff or take action against the current ones.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client
Please accept my sincere apology for the service received and all the inconvenience caused. This is not in line with Vodacom's aim in achieving service excellence.
We have escalated the matter to the Regional Office. Rest assured that the necessary action will be taken against the staff concerned. This is an internal process and does not get communicated to our clients.
We do appreciate your feedback and we will certainly ensure that the appropriate corrective measures are implemented.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
Please accept my sincere apology for the service received and all the inconvenience caused. This is not in line with Vodacom's aim in achieving service excellence.
We have escalated the matter to the Regional Office. Rest assured that the necessary action will be taken against the staff concerned. This is an internal process and does not get communicated to our clients.
We do appreciate your feedback and we will certainly ensure that the appropriate corrective measures are implemented.
Kind regards
Vodacom Consumer Website Team
Best regards,
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