Unacceptable

<p>I called in today at 11:40 to find out what my balance is and when last my sim was used. I spoke to Michael who sounded like he does not know what he is doing, sounds like he was eating something while talking to me, then tells me the system is slow and is waiting, then just keeps quiet, no data ethics whatsoever and not informing me what is happening, then there is dead air. I am then calling Michael who gives no answer and releases the call on me and you call that customer service.</p>