Unacceptabe pathetic service from vodacom

<p>I requested to transfer from contract to prepaid during Nov 2016. On Wed 30th November unexpectedly I was unable to make calls. Went to vodacom cresta only to be informed that I was already on prepaid without warning and needed to purchase airtime and data, which I did. Unfortunately that did not resolve the issue as I was still unable to make calls. Advised to wait 15minutes for it to load. No, that didnt help either. Called customer service & told to switch off for 24 hours so that migration to prepaid can be made. Hmm thought that I already was on prepaid. So that didn't work either. Go back to vodacom store & told that vodacom experiences problems like this all the time at the end of the month. But it's the beginning of the month. Entire weekend without a phone with several calls to call centre and trips to vodacom store and no resolution. Several reference no' s and promises of escalating and technician will call me back. Nothing. A new story yesterday 5 Dec that my no. is at pre-legal but they dont know why as I dont owe money but why would I if I'm on prepaid now? So another log and ref no. Then behold, all the airtime and data that I paid for and was loaded disappears without me using it as I was unable to. I demanded a refund from Vodacom Cresta and was told that can't be done and I have to log a call. What a joke. The manager and consultant log another complaint and request. I try to follow up again today 6th Dec but every time the consultant transfers me the call is ended. A week without a cell phone which I desperately needed as my mum was not well. Disgusted, angry, irritated. No apology no explanation. I have had enough.</p>