Unaccepotable service

I requested to transfer my personal account to my business account. The Three Rivers branch made a mistake and transfer it to a wrong business account. That business then hard lock my account. I couldn't even call there support number. I had to go into the the branch to report the matter. I then had to wait from 2 till they closed at 6 and all they could say is that I have to wait for the technical team, or somebody at corporate to sort it out. i am now without access to my phone until when ever they see it fit to fix it. I was just told that all have gone home and there is nothing they can do about it. I need my phone to generate an income. I sell my time as a professional, and time is money. I couldn't even attend to my appointments or inform them that I cannot make the appointments. Eventually the manager said I can use his phone to call my client to advice them that I will not be able to attend the appointment. This is totally unacceptable. I didn't cause the mistake, but now I have to carry the consequences.