Unaccepatable, really bad customer service

<p>I upgraded to a new contract.</p> <p>I needed a new sim card for my new device and went to a Vodacom store to enquire. I explained to the consultant that I am upgrading but the new contract is not activated yet. She explained that I need to do a sim swap for a sim to fit the new device. As soon as the old sim card de-activates on the old phone I can insert my new sim into the new device and the contract will activate. Later that same day my phone just cut off. Displaying "no service'. I then contacted Vodacom aftersales and the consultant said that the new contract and number was not released to be activated. Told me I should wait 48-72 hours. The following day I went back to a Vodacom store to speak to a manager. They were rude, not at all helpful and said that the sim swap was only to be done after the new contract activated and not before. I have to wait 48-72 hours for acitvation and that they can not do anything. I explained my issue and concern that it was a mistake on Vodacom side that the consultant I went to in the first place was suppose to know this and explain this to me and on her side it was done incorrectly. I demanded that someone help me and the online consultant they phoned in store just rep**** and said I am welcome to wait 48-72 hours in store.</p> <p> </p> <p>No effort was made to fix this problem caused by Vodacom consultants and uninformed consultants following the wrong procedure for a client.</p> <p>My phone is still not activated 3 days later. I am very upset and dissappointed in Vodacom claiming that they have great service and will help their clients. </p>