UNACCCEPTABLE CALL CENTRE AGENTS AND URGENTLY NEED A COPY OF MY CONTRACT

<p>I called Vodacom for a copy of the contract as I need it for proof for a claim. They said I must send a letter with ref number and my ID stating this and I did.</p> <p>Now they claim not to have received the and now I URGENTLY need the copy as the Insurance company thinks I’m making excuses not to provide it as POP.</p> <p>I have called the call centre (111) multiple times, spending hours on the phone with them, all they can tell me is that the will escalate it, and I get no answers,</p> <p>that comes from Call Centre agents, team lead and a manager. I've had agents tell me that they will call me back and never do!</p> <p>I have sent to documents to both the fax number and email addresses provided by Vodacom.</p> <p>They haven’t even bothered to contact be about the outstanding documents and the case keeps getting closed even though the documents are sent.</p> <p>The service and knowledge of the agents is ridicules and unacceptable they can barely answer any questions that you ask them.</p> <p> </p> <p>Times spend on calls:</p> <p>22/08 - Initial Request: 11m06s, 09m48s,</p> <p>24/08 - Case Closed/reopened: 06m47s,</p> <p>25/08 - Query documents received: 63m28s, 7m17s, 11m9s,</p> <p>30/08 - Query again: 10m01s,</p> <p>01/09 - Query Again: 19m5s</p> <p> </p> <p>I have spent 2 HOURS AND 19 MINUTES on the phone with Call Centre and waited 12 DAYS with no answers.</p> <p>AND still don’t even know if Vodacom have received my documents and when I will get my contract.</p> <p> </p> <p>This service is pathetic, I will definitely think twice before renewing any contacts with Vodacom.</p>