JC
Jackie C

1 reviews | Active since Jun 2014

05 Jan 2017, 08:01

Unable to use my phone for 8 months

<p>I am so unhappy with Vodacom, since April last year I have been having problems with my phone. I have been to Vodacom in Midrand and they told me my number was moved to a different server, at that stage they have had a lot of these cases they will switch me back I should wait for their call. To this day I have not heard from then, this was last July. I never have signal and I don't get a chance to use my data. My number is ********** 210, I suggest you go and look at the last 8 months on my account and you will see I have minutes and data expiring every month, yet I still pay my account. People complain that I do not answer my phone or that it is switched off yet it is on all the time. I am very very unhappy with the service from Vodacom, then I get calls asking if I want to increase my minutes. I cannot wait for this contract to expire in July, then I will be going to a different network for the first time in my life.</p>

0
Replies (2)
Vodacom
Vodacom's reply05 Jan 2017, 08:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JC
Jackie C's update05 Jan 2017, 09:40
Reviewer Update

I am sure how though AS I CANNOT RECEIVE ANY CALLS!!!!!