Unable to upgrade & Website/mobile app problems

<p>I went to the Vodacom shop in Menlyn Mall to upgrade my MyGig 5 - 24M TopUp contract. My contract expired and was due for upgrade. Long story short, I was told that they could not upgrade me to my chosen contract option because Vodacom never loaded it on the system and that a call was logged. So I drove to menlyn just to be told I will have to come back when Vodacom decides to load it on their system.</p> <p> </p> <p>Now for the Vodacom App: On the OLD app it was easy to switch between my Mobile and Data contract simply by selecting the number on the dropdown list. With the NEW app that option is not available and the technical staff at the Vodacom shop also could not assist me because I must propably be the only customer with more than one contract using the app... I showed them that when I log in via my browser I could select both numbers, but not on the new app. I was told to phone Vodacom so that they can resolve the issue...</p> <p> </p> <p>Lastly, the Vodacom website: I thought I would try upgrading online or atleast have a look at the upgrade options. The first thing you do when presented with hundreds of deals is to filter them with the filter menu on the left which did not work. I tried numerous different selections and even tried using different browsers and could not get the filter to work. Should Vodacom not have software testers who do quality checks and make sure everything works as it should.</p>