EN
Elaine N

1 reviews | Active since Jul 2011

22 Nov 2017, 15:44

Unable to upgrade!! Vodacom lost another client!!!!!

I did an online upgrade 3 times!!! i still don't have my new phone. Been a customer of vodacom more than 10 years, this is my final year with vodacom.

I can not understand how it can take 3weeks and more to dispatch a new phone!!

Very disappointed.

0
Replies (2)
Vodacom
Vodacom's reply22 Nov 2017, 15:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Nov 2017, 08:18
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

Please refer to the email which I have sent for feedback on this correspondence.

Warm regards,

SS