Unable to upgrade phone

<p>I have tried for two weeks, made many phone calls, placed two orders and have still not received a phone that I should have received early last week.</p> <p> </p> <p>I need the phone by tomorrow as I am away. My second last call was to a supervisor said that it could not be done and his advice was that I cancel my order and do the upgrade at a store. When I called to cancel the order the agent said, but it is being delivered tomorrow. When I got annoyed about that, the agent found that funny.</p> <p> </p>