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Andrew D

1 reviews | Active since Dec 2015

15 Dec 2015, 15:00

Unable To Upgrade - Part II

I logged this complaint before. A lady from Vodacom contacted me and asked me to be patient for a few hours while they try to track down stock. This was almost a week ago and I have had not feedback since...<br> <br> I have a Vodacom account with 6 lines. Of these 6 lines 3 or them are now due for upgrade and another will be later this month. The first 2 lines that became due for upgrade have been due since August 2015. <br> <br> During the past 4 months I have visited various Vodashops in an attempt to do the upgrade with no success: Vodacom continually claims to have no stock. I have also had to endure abuse by Vodashop staff for my choice of handset<br> <br> Now Vodacom's website is finally showing stock on the Microsoft Lumia 640 LTE that I want for 2 or my lines. So I tried to upgrade online to this handset only to get an error. Then on 9 December I called Vodacom's upgrade number on *** and spoke to a very friendly and helpful consultant who processed the upgrade. I was later called just to be informed that there is NO STOCK.<br> <br> MTN has stock

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Replies (1)
Vodacom
Vodacom's reply15 Dec 2015, 15:11
Official
Hello andred2,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team