Unable to upgrade due to internal systems!

<p>So I started out upgrading my contract on the 8th of November and received a confirmation email with reference number LQ4FOI. I contacted the callcentre a couple of days later because I have not received a call from a callcentre agent yet. The callcentre agent told me it was done via the website and therefore she cant see it on my profile, it will be processed I must be patient, or she can place a new order... Since its already in process, it didnt make sense to start again. I then phoned the callcentre again on the 23rd to be told the system is offline and the lady will call me back the next day.. which never happened. On the 24th I phoned again and spoke to a nice lady who apologised profusely because she constantly had to ask me to wait while the system is loading the information. It really is unacceptable that your callcentre agents dont have proper system and tools to help the customers with. I then placed a new upgrade order with her, and instead of waiting for the order number (I spent enough time waiting) I was assured that the order number will be mailed and sms'd to me, whereafter a confirmations department will contact me to take the order to the next step. Four days later and no sms, email or contact which means to me the order is yet again not placed. What the hell is going on? I pay a premium price and this is the ****ty service I get. Your shareholders are making millions but your people dont have proper systems in place and your customers are unable to place a simple order? What the hell!</p>