Unable to Upgrade - Call center is now worse than Telkom

<p>I did an on-line request for a Iphone on 25 November 2016 (the balck friday special). I received an email with reference number for the request. Somebody should have called back within 24 hours. Its more than 24 hours now and no call. I eventually called them on ********** 4 as indicated in the email.</p> <p>1. Waited on the line for more than 15 mins only to be cut-off when i greated the person on the other end.</p> <p>2. Called again and waited almost 8 min and was transfered to the customer survey . (gave a bad rating, not that it helps).</p> <p>3. Called again and waited more than 5min and was cut-off again when i got through.</p> <p>4. Called again and waited 13m only to be told that they will call back.</p> <p>Your call center is now worse than Telkom.</p>