PO
Patrick O
1 reviews | Active since Jan 2020
08 Jan 2020, 09:55
Unable to upgrade
Good day I tried to upgrade via the website to a samsung galaxy s10+ for R729pm, but when i received the sms, the deal was R1164.5016, R435.50 more than was advertized. Doesn't this constitute to false advertizing? I then rep**** to the SMS that I want to change the deal. It is now more than 48 hours later, and still no feedback from Vodacom. I have been with Vodacom for years, but the service and responsibility currently is nothing to write home to. Please update your system so that I can upgrade.
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Vodacom's replyOfficial
08 Jan 2020, 11:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply08 Jan 2020, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
PO
Patrick O's updateReviewer Update
09 Jan 2020, 08:04Still no feedback or contact has been made.
PO
Patrick O's update09 Jan 2020, 08:04
Reviewer Update
Still no feedback or contact has been made.