Unable to upgrade

<p>I have request an online upgrade. The phone was dilvered, but the upgrade was never done. i cannot do the simswap before the upgrade is activated.</p> <p>I phone Vodacom three times and they could not resolve the matter.</p> <p>I even tried to do the simswap at a vodashop, but was told that the sim swap cannot be done before the upgrade has been activated.</p> <p>This is now more than a week. how on earth can I test the new phone within the 14 days if the upgrade activation cannot be done.</p> <p>The bigger the company the worst the service.</p>