Unable to transfer deceased dad's contracts to another person

<p>1). I placed a complaint on Hellopeter in October 2016 which Vodacom received and<br />began dealing with. </p> <p>2). This complaint remains unresolved.</p> <p>3). The Vodacom legal department has given the family two options:</p> <p>3.1). Pay off the entire contract, and dad's cell phone numbers to prepaid or,<br />3.2). Pay off the arrears and transfer the contract to another person</p> <p>4). We want the second option.</p> <p>5). However when we approach a Vodacom store to pay the arrears <br />and have a transfer of ownership done, the consultant tells us that they <br />cannot help because "all lines on this C3D account has been deleted".</p> <p>Please help.</p>