1 reviews | Active since Nov 2011
Unable to transfer account from deceased father
I want to transfer a contract from my dad's name to my name, as he is recently deceased. I phoned the call centre and they told me it is possible and that I should take documents to the vodacom shop. I did this, but when the agent tried to transfer the ownership he said that there was a problem and that he cannot do it from the shop and that I needed to phone the call centre. When I phoned the call centre they told me I must go to the shop and do it there as they cannot do it on their side. I am caught in a never ending loop. Can anyone please assist me?
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Good day Mr Hannes
As per our recent conversation.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Kindly be advised we have notified the store you will be in contact with them to process the transfer of ownership.
We once again apologize for any inconvenience caused.
Warm regards,
Shad
Good day Mr Hannes
As per our recent conversation.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Kindly be advised we have notified the store you will be in contact with them to process the transfer of ownership.
We once again apologize for any inconvenience caused.
Warm regards,
Shad