Unable to terminate my Vodacom contracts

I have been attempting to terminate my contract with Vodacom since December 2025. Throughout this period, I have been passed from one department to another and repeatedly misinformed by their agents, which has caused significant frustration. I have now been advised that my account is in arrears and that I am required to pay a specified amount in order to reinstate it. I was further instructed to make the payment and then contact Vodacom the following day. Despite following their guidance, I am still being told that I owe them money.