NvdM
Nicole van den Munckhof

1 reviews | Active since Oct 2016

24 Oct 2016, 15:47

Unable to supply Iphone 7 23 GB rosegold or Gold & To get phone from another branch means cancelling contract application and staring over

<p>A week ago I called Rosebank Mall branch to enquire if they had a Gold or Rosegold Iphone 7, they said they did. That afternoon I went in to the branch to submit all the documents to apply for a new contract. ( I had cancelled my previous contract due to lack of service and out of pure frustration but decided to try again)</p> <p>They then said that they didnt have stock but would let me know once they did and once the contract was approved. Neither was done. I have been following up daily, this is how I know the contract has been approved, and every day they inform me that they are waiting for inventory.</p> <p>I proceeded to contact other branched to enquire if they have gold or rosegold in stock and they do, but to get a phone from them I have to cancel the application with Rosebank mall and resubmit all the documents to the other branch and wait for approval.</p> <p>Here are my issues:</p> <p>1) I am frustrated with waiting</p> <p>2) I am annoyed with the lack of communication</p> <p>3) The fact that no one can give a date by which I can commence my contact and collect my phone is a joke.</p> <p> </p> <p>Your service is terrible and I immediately regret attempting to take out a contract with Vodacom, again.</p> <p> </p> <p>And PS: NO I don't want another colour and I will not be bul**** into another colour</p>

0
Replies (2)
NvdM
Nicole van den Munckhof's update24 Oct 2016, 15:50
Reviewer Update

*32GB

Vodacom
Vodacom's reply25 Oct 2016, 07:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team