Unable to supply as advertised on Upgrade

<p>I did an online upgrade and awaited my phone. Firstly my address was recorded incorrectly and it took me many calls to RAM couriers to correct it and track it. Thank fully they were very helpfull.</p> <p> </p> <p>I then had to contact Vodacom to process a sim swop, which in itself was challenging as they've been experiencing high call volumes since Saturday, the 1st of April 2017. I eventually decided to hold on for as long as possible on Monday the 2nd of April and did the sim swop. On Tuesday I noted the promised</p> <p>10GB once off data has still not reached me yet. I contacted Vodacom upon which I was informed about that it was a month from when I upgraded that the data will last. However, I informed the Operator that my new contract only kicked in on the 1st of April, thus the data package should then too. The Operator then said a mail will be sent to the Technical Department upon which I have to wait for 3 days for an answer on if or if not I'll get the data as promised with the Upgrade deal. I found that rather absurd, however decided to wait.</p> <p>I then gave Vodacom a bad review after the call after which I was contacted by two Operators to whom I explained my story and they offered no usefull advise other than to wait?</p> <p> </p> <p>I realise now of where we are in the month and since most of my airtime went to the set up of my new phone, I have now lost out on the airtime , where the promised data should have been available. That was my reason for taking that package.</p> <p>We did an upgrade on my son's phone in December 2016 and the new contract commenced in January 2017 and the 10 GB of data was activated immediately, so this is nothing new to me.</p> <p>I'm unsatisfied with the service as I chose a product as advertised and whilst I wait to hear if or if not I'll get it, makes me more unsatisfied with this. </p>