TS
Thabang S
1 reviews | Active since Sept 2014
10 Jun 2019, 11:42
Unable to speak to a Vodacom Call Centre Agent on 135 / 111 WHY?
I had R4.25 airtime balance morning of 10/06/2019 - i took an airtime advance of R10.00 with an idea of buying All Network Promotional Package which is R12.00. Airtime advance was successful, i proceeded with buying All Network Package of R12.00. got an sms that said, i have insufficient airtime. I checked my balance to surprise i had R0.49 *surprised face* Being calling 135 and 111 - i can't be directed to a Customer Care Support Consultant. WHY?
The Service gives me all options other than the 1 that says, press here to speak with a Consultant. I want to make calls to my friends and can't?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jun 2019, 13:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jun 2019, 13:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Jun 2019, 15:36Dear Thabang
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply10 Jun 2019, 15:36
Official
Dear Thabang
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
TS
Thabang S's updateReviewer Update
11 Jun 2019, 19:48Dear Vodacom
Thank you for the call and also trying to understand what i could have been complaining about.
The miscommunication had happened after the network failed to send a verification sms that I had recharged with All Networks package R12.00.
What added fuel to the problem was when the 135 call couldn't connect me with a Vodacom Contact Centre Personnel.
I accept Vodacom apology and we all smiles.
Thank you once again Vodacom
Regards
Thabang
Thank you for the call and also trying to understand what i could have been complaining about.
The miscommunication had happened after the network failed to send a verification sms that I had recharged with All Networks package R12.00.
What added fuel to the problem was when the 135 call couldn't connect me with a Vodacom Contact Centre Personnel.
I accept Vodacom apology and we all smiles.
Thank you once again Vodacom
Regards
Thabang
TS
Thabang S's update11 Jun 2019, 19:48
Reviewer Update
Dear Vodacom
Thank you for the call and also trying to understand what i could have been complaining about.
The miscommunication had happened after the network failed to send a verification sms that I had recharged with All Networks package R12.00.
What added fuel to the problem was when the 135 call couldn't connect me with a Vodacom Contact Centre Personnel.
I accept Vodacom apology and we all smiles.
Thank you once again Vodacom
Regards
Thabang
Thank you for the call and also trying to understand what i could have been complaining about.
The miscommunication had happened after the network failed to send a verification sms that I had recharged with All Networks package R12.00.
What added fuel to the problem was when the 135 call couldn't connect me with a Vodacom Contact Centre Personnel.
I accept Vodacom apology and we all smiles.
Thank you once again Vodacom
Regards
Thabang