WL
Willie L
1 reviews | Active since May 2013
21 Feb 2022, 20:38
Unable to speak to a consultant regarding my query.
I am unable to speak to an actual person at Vodacom that can assist me with my one account. Every month I am charged for a whatsapp 10GB ticket and a 350 MB data bundle which is not part of my contract. Everytime I phone, I am referred to TOBI who does not understand my issue. Vodacom makes it impossible for their clients to speak to an actual person. I need this sorted out, please phone me.
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Vodacom's replyOfficial
22 Feb 2022, 07:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Feb 2022, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team