Unable to sort out problem for 8 days

on the 1st of December I loaded BIS on my daughters phone it is now the 8th of December and it is still not active. I have been on the phone every day for 8 days. on Friday I had a gentleman phone from Vodacom he refunded the BIS and told me to load it again the problem has been solved... I did just that .... NOTHING it is still not working. I phoned the call centre on Friday afternoon after 5 when I got home... only to be told that the technicians are not available over weekends and after hours I will just have to wait till Monday.. WTH such a big company does not have technical support or someone to sort it out after hours or weekends.... how long does it take to sort out the Blackberry server... its 8 days already...