Unable to solve Queries

<p>I have an error with my phone Grand Neo Galaxy since March, took it in to the Vodacom shop and they advised me that its a Vodacom Network error. Now 6 weeks later I still have the same issue, I am unable to access any platform as it will only time out with a errors saying "no internet Connection" My phone was checked by the tech at Vodashop in Richards bay and no errors was found on my phone, I am unable to download pictures or Videos from Whats app and I am not able to login in on Facebook, it will only time out with no connection, I am also unable to use or access my Nedbank Banking App for the same reason and this is influencing my work as I need to create an OTP on the app to access my laptop that I am working on Daily, now my question is IF this is a Network error Why is it not resolved???? How long do we need to wait for it to be resolved and by when will it be resolved as I was now FORCED to take a WIFI rooted to get access to my Nedbank App to be able to work?? Every month VODACOM is quick to take our amount due but when it comes to resolving out issues I am sadly dissappointed, PLease cacn I be contacted as I am not going to sit again in the Vodashop for 3 - 4 hours to hear the same story over and over again. Thanks</p>