SS
Sybrand S

1 reviews | Active since May 2017

25 Oct 2017, 18:40

Unable to solve my Vodacom account

Ref: ********** Job: R419483 MR Rautenbach

My problems started when i had a contract account with Vodacom. See the Ref number and Job number.

I only used the phone for 4 day's then it whent in for repairs. Never to be seen again. I believe this account does not exist anymore Recently Vodacom is contacting me again saying i have outstanding fees with them. The numbers were i received call's from is: ********** , ********** .

I also received sms stating that i must pay my outstanding account. Acc: ********** **********

I have no knowledge about this contract , these people also contacting me during odd times. They also want my Id number and details but i refused to give it over the telephone.

The company sending the sms is MBD INC. (011) ********** This company is using the Vodacom name to collect money *******, i believe it is a ****

Please help . My contact details ********** 052

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Replies (2)
Vodacom
Vodacom's reply26 Oct 2017, 06:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Oct 2017, 06:54
Official

Dear Sybrand

Kindly be advised that we have sent you an email and received no reply.

Please reply so that we can assist further.

Regards,

RJ