1 reviews | Active since May 2017
Unable to solve my Vodacom account
Ref: ********** Job: R419483 MR Rautenbach
My problems started when i had a contract account with Vodacom. See the Ref number and Job number.
I only used the phone for 4 day's then it whent in for repairs. Never to be seen again. I believe this account does not exist anymore Recently Vodacom is contacting me again saying i have outstanding fees with them. The numbers were i received call's from is: ********** , ********** .
I also received sms stating that i must pay my outstanding account. Acc: ********** **********
I have no knowledge about this contract , these people also contacting me during odd times. They also want my Id number and details but i refused to give it over the telephone.
The company sending the sms is MBD INC. (011) ********** This company is using the Vodacom name to collect money *******, i believe it is a ****
Please help . My contact details ********** 052
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Sybrand
Kindly be advised that we have sent you an email and received no reply.
Please reply so that we can assist further.
Regards,
RJ
Dear Sybrand
Kindly be advised that we have sent you an email and received no reply.
Please reply so that we can assist further.
Regards,
RJ
