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Vicki C

1 reviews | Active since Oct 2013

30 Oct 2017, 09:42

Unable to send international sms's

I'm posting here as, after registering on the Vodacom website, I'm unable to post in the community as the tick boxes don't work.

Suddenly this month, I am unable to send international sms's. Each attempt fails - yet I'm still charged for it (I'm on prepaid). After doing some online research, I changed the centre number and this worked a couple of weeks ago. This week, however, it hasn't worked and I've tried two different numbers (+ ********** 9 and + ********** 9) without success.

Please help!

0
Replies (4)
Vodacom
Vodacom's reply30 Oct 2017, 09:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Oct 2017, 14:44
Official

Good Day Vicki,

Thank you for taking the time to voice your enquiry. Please note that this matter was resovled. See sms sent to the number in question.

Regards
RO

VC
Vicki C's update30 Oct 2017, 14:55
Reviewer Update
Hi Randall, The matter is not resolved, unfortunately. The sms I received from you (which doesn't provide an option to reply), says that I need to save the contact as +44 (rather than 0044). The contact is currently saved as +44. I tried both of these formats yesterday and neither worked.
VC
Vicki C's update01 Nov 2017, 15:50
Reviewer Update
I tried sending the message again today and it was sent - success! I got a response and tried to reply to that and the message has failed again :( PLEASE help me to resolve this once and for all. It is so difficult not to be able to communicate with my family.