Unable to resolve IT issue !!!!!

Item: Vodacom
Rating: 1
Author: Giovanni F

Vodacom has been unable to resolve an IT technical issue, which is quite perplexing for an ICT company. It has been months since I've had an issue with my Vodapay account, where I can't pay the account, and it is affecting my credit bureau profile.

I suggested a simple solution by providing me with a payment link or EFT deposit. It's really embarrassing that for a multinational company, you are unable to fix such a minor problem. PLEASE SORT THIS OUT, AS IT HAS BEEN 5 months now!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 Sept 2023, 11:57

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply14 Sept 2023, 11:57

Official

Best regards,

Giovanni F's updateReviewer Update

27 Sept 2023, 11:29

Good day

I keep on getting SMS stating it will be escalated or investigated but yet no resolution .Please remove it from credit profile as I am not at fault.

Giovanni F's update27 Sept 2023, 11:29

Reviewer Update

Good day

I keep on getting SMS stating it will be escalated or investigated but yet no resolution .Please remove it from credit profile as I am not at fault.