Unable to resolve ***** on my account by their call centre staff

<p>I have been trying in vain for the last 4 months to resolve an ******* ***** upgrade and get the contract cancel and refunded on my account by one of Vodacom's call centre staff. A VIP Red data subscription was UPGRADED from my normal data account on my name with my personal details and approved by Vodacom. This ******* upgrade without my consent was done by a Vodacom employee activated by a Vodacom employee and approved by one. All in all this whole **** up was the result of Vodacom's incompetence to guarantee the security of my personal information and my banking details.</p> <p>I am now met every month with a bill of an added R1000 that I have to pay and no-one at Vodacom seems to be able to resolve this mess. I have tried in vain to sort the issue with the call centre, their accounts dept and been twice to the Canal walk and Cape Quater stores to try and resolve this but surprise surprise no one is capable to help. According to them they can only flag the account and freeze the sim. I want the whole ****** contract cancelled and I want 4 months of payments I made paid back into my bank account. I do not want a credit note. As this is a totally Vodacom **** up they should take responsibility for their mess and the fact that they in reality STOLE money from a customer. I want my credit refunded into my account and the data bundle completely cancelled. I have lost all trust in this company and that i can trust them with my personal information. As soon as my normal contract expires I will definitely move to a different service provider. VODACOM IS A BUNCH OF ******* AND *********** *******. Waiting in vain to see if they will be capable to fix their mess</p>