1 reviews | Active since Oct 2016
Unable to resolve data line issue
<p>Hi,</p> <p> My data-line has been permanently soft-locked for almost 3 months now. I have logged numerous calls and service requests without any results.</p> <p>Yesterday, my wife posted to this page regarding the same issue. We were given an email address to send my details to with the promise that a reply would be made once received. 14 hours later, I have yet to receive a reply. <br /><br />Is anybody at Vodacom interested in doing their jobs today?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
A lady from the Socail Media department has contacted me and mentioned that she will attempt to get hold of the relevant people in the IT department to unlock my line. While I appreciate the effort of the lady in question - this approach has been attempted several times over the last two months without any useful results.
The line has been soft-locked because of an ISP block (not sure what this is). So while confirming that the credit limit has NOT been reached, I am told that the account remains locked.
Current state of affairs is that I am unable to access bundled that has already been paid for as part of the subscription.
A lady from the Socail Media department has contacted me and mentioned that she will attempt to get hold of the relevant people in the IT department to unlock my line. While I appreciate the effort of the lady in question - this approach has been attempted several times over the last two months without any useful results.
The line has been soft-locked because of an ISP block (not sure what this is). So while confirming that the credit limit has NOT been reached, I am told that the account remains locked.
Current state of affairs is that I am unable to access bundled that has already been paid for as part of the subscription.