JS
Jacques S
1 reviews | Active since May 2016
23 Oct 2025, 14:52
Unable to report tower down
I have tried from over 2 hours to connect to real person or find some way to report a tower outage! The chat bot keeps dropping my call and I am unable to inform you one of YOUR towers are offline!
Helpful (0)
Replies (5)0
Replies (5)JS
Jacques S's updateReviewer Update
23 Oct 2025, 15:08And now my number is blocked from phoning the call centre because "I called to much:. Stop dropping my calls!
JS
Jacques S's update23 Oct 2025, 15:08
Reviewer Update
And now my number is blocked from phoning the call centre because "I called to much:. Stop dropping my calls!
Vodacom's replyOfficial
24 Oct 2025, 09:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Oct 2025, 09:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Oct 2025, 09:21Dear Jacques
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Network Department has been in contact with you. Regards Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Network Department has been in contact with you. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Oct 2025, 09:21
Official
Dear Jacques
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Network Department has been in contact with you. Regards Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Network Department has been in contact with you. Regards Vodacom Consumer Website Team
Best regards,
JS
Jacques S's updateReviewer Update
30 Oct 2025, 10:55HI
The network department contacted me, and a ticket was created. All good here. They phoned me to ask if there is still network errors at the location of the tower, I said yes.
2 days later, the ticket is closed and the network is STILL bad/offline in the location.
I asked the property if Vodacom came to the tower to do any work or inspect, they said no.
So... nothing was done and my ticket is closed.
The network department contacted me, and a ticket was created. All good here. They phoned me to ask if there is still network errors at the location of the tower, I said yes.
2 days later, the ticket is closed and the network is STILL bad/offline in the location.
I asked the property if Vodacom came to the tower to do any work or inspect, they said no.
So... nothing was done and my ticket is closed.
JS
Jacques S's update30 Oct 2025, 10:55
Reviewer Update
HI
The network department contacted me, and a ticket was created. All good here. They phoned me to ask if there is still network errors at the location of the tower, I said yes.
2 days later, the ticket is closed and the network is STILL bad/offline in the location.
I asked the property if Vodacom came to the tower to do any work or inspect, they said no.
So... nothing was done and my ticket is closed.
The network department contacted me, and a ticket was created. All good here. They phoned me to ask if there is still network errors at the location of the tower, I said yes.
2 days later, the ticket is closed and the network is STILL bad/offline in the location.
I asked the property if Vodacom came to the tower to do any work or inspect, they said no.
So... nothing was done and my ticket is closed.
Vodacom's replyOfficial
04 Nov 2025, 08:01Dear Jacques
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Best regards,
Vodacom's reply04 Nov 2025, 08:01
Official
Dear Jacques
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Best regards,