UNABLE TO REPAIR OR REPLACE HANDSET

MY HANDSET IS FAULTY, I REQUESTED A NEW PHONE AS IT IS MANUFACTURER FAULT, BUT HAD TO TAKE THE PHONE IN FOR REPAIRS, THE PHONE CAME BACK STILL FAULTY, I HAVE TO SEND IT IN FOR REPAIRS AGAIN. THEY ARE FIRST OF ALL SENDING ME FROM ONE DEPARTMENT TO ANOTHER, EACH ADVISING ME THAT THEY ARE UNABLE TO REPLACE THE PHONE DUE TO FACT THAT I HAVE THE PHONE ALMOST 3 MONTHS AND IT IS UNDER WARRANTY. THERE IS NO TECHNICIANS IN PHALABORWA, MY PHONE NEEDS TO GO TO POLOKWANE AND THEN THEY DON'T WANT TO REPLACE IT WITH A NEW HANDSET. IT IS NOT MY FAULT THE PHONE IS NOT WORKING IT IS A MANUFACTURER PROBLEM WITH SAMSUNG. THE ISSUE IS BETWEEN SAMSUNG AND VODACOM. I AM PAYING A CONTRACT BUT DO NOT HAVE A PHONE WORKING. I AM REQUESTING A NEW HANDSET WHICH IS WORKING. IT IS UNACCEPTABLE TO SEND A PHONE AWAY FOR REPAIRS WHILE IT IS NOT MY FAULT.