Unable to renew my contract

Let me start by stating that I have never had high expectations of Vodacom's customer service. The only reason I renew my contract every two years is because it is marginally less effort than to port my number to Cell C or MTN. <br> <br> Having had a bad experience at the Vodastore last time round, I decided to try their online upgrade option. I will spare you're the details, but suffice it to say that this has been an awful process filled with a series of disappointments broken promises (upgrade reference number 82G2NL, Customer Care reference number 00CV~VQ6P). It's ironic, because they are actually making it as difficult as possible for me to give them my money. <br> <br> A special mention to the following individuals who have contributed to making this the work example of customer service I have ever experienced:<br> o Brendan Matthews<br> o Aadil (no surname provided)<br> o Pablo (no surname provided<br> o Arafat Nokhemane<br> o Bulelani Skulu<br>