Unable to register on vodacom website. Vodacom has no clue why

I logged a call with Vodacom on the 29th Oct and again 2 more times during December.

The issue is (both on website and app) 1. I cannot login. It says my profile does not exist 2. I cannot do a forgot password. Same error 3. I cannot register as it says my ID number AND my email address are linked to an existing profile.

I suspect the issue is that I used to be with Vodacom years ago and there's a profile with my details from then. However it's under a different mobile number. Of which I do not own or even remember.

A "solutions expert" told me on the phone they would delete my old account so I could re register. I then got an sms saying my issue was resolved. I tested and same error. I called a third time, same story. Sms, test, No luck.

This is really bad service. I have given the chance (3 times) for this to be resolved. Please resolve ASAP.

My reference number is 1- ********** **********