ZD
Zenon D

1 reviews | Active since Jun 2012

24 Mar 2016, 12:59

UNABLE TO REGISTER ON VODACOM APP OR WEBSITE

Beyond complaining.. on the phone for hours trying to get answers and a solution from Vodacom. Spoken to literally tens of support staff who don't know a thing about solving a simple problem like resetting my vodacom website profile.. Multiple emails forwards and backwards and no solution whatsoever. From lying about the portal being faulty countrywide to dropping the call and so on just because they have no clue what to do to solve the problem..<br> <br> Not interested in complaining or excuses. Please just get a competent person to phone me to solve this issue which has been going on for weeks.<br> <br> [When I try to register your app and website says my ID and email are registered. When I try to login or select send me password then your software tells me I am not registered.]

0
Replies (1)
Vodacom
Vodacom's reply24 Mar 2016, 15:03
Official
Hello oceanmasterza,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team