JL
Julie L

1 reviews | Active since Dec 2016

07 Jan 2017, 08:58

Unable to redeem Woolworths Voucher

<p>I upgraded in December 2016 to the Huawei P9 with the woolworths voucher. To this day no one has contacted me with regards to the voucher. I followed the redeem process the same day I did the upgrade so they have had enough time to contact me with regards to finalising the redeem process. According to the email I received, they would contact me within 14 days which has not happened. I want this sorted out immediatley as this is just another situation that Vodacom has created to leave a bad taste in a person's mouth. My monthly subscription is higher than what I could of upgraded to as I wanted the voucher but now I dont seem to have the luxury of the voucher. As this is a promotion from Vodacom, I expect Vodacom to sort this out otherwise I will be taking this further as this brand feels they are able to treat their customers anyway they want. </p>

0
Replies (1)
Vodacom
Vodacom's reply09 Jan 2017, 06:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team