mm
meagan.bester meagan.bester

1 reviews | Active since Mar 2017

13 Jun 2017, 08:57

Unable to recharge with bank card

<p>Good Day</p> <p>Following my previous complaint regarding bad service and not having the "airtime advance" service, i still find that i do not have this service.</p> <p>The frustrating issue i am dealing with now is not being able to recharge my account with my debit card and i keep on getting the same error all the time.</p> <p>What is the purpose of having this facility if it does not work and what is the use of having airtime advance or transfer if you do not allow your customers to use the facility!!</p> <p>This is pathetic!!</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply13 Jun 2017, 10:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team