1 reviews | Active since Oct 2016
Unable to recharge: Customer services pathetic
<p>Our previous issue took 3 weeks to resolve. Now I cannot recharge (airtime) on my mom's prepaid sim. Not with a voucher nor with online banking. Went to Chatz shop in Jakaranda, Pta. Shaun unable to help (and not very willing to try). Phoned customer services - sorry they can't help, but "engineer" will phone within 24 hours. No Show! Phoned customer services again - spoke to EIGHT consultants, all unable to assist. Can ANYBODY at Vodacom help?? </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Much faster and more efficient service this time round. Problem seems to be resolved. Thanks Vodacom.
Much faster and more efficient service this time round. Problem seems to be resolved. Thanks Vodacom.