VA
Vernon-John Alberts

1 reviews | Active since Sept 2015

09 Sept 2015, 15:58

Unable to receive calls from MTN network phones

For the past two weeks I have been unable to receive phone calls and sms from a person using MTN. <br> <br> When a person calls me it just says: \The subscriber you have dialed is unavailable...". As far as I could figure calls from other networks are fine. <br> <br> I have logged a call with the call center and have now been told that everything looks fine and to log a call with MTN myself. <br> <br> This is unacceptable as I now have to attempt to log a call with a company that I have no contract with and still having to 'pay' Vodacom for the phone calls to MTN as well."""

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Replies (1)
Vodacom
Vodacom's reply09 Sept 2015, 17:26
Official
Hello DuVentoux,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM