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Thomas M
1 reviews | Active since Dec 2010
02 Sept 2022, 17:09
Unable to reach Vodacom
I have a Vodacom contract, but cannot send and receive sms's to international numbers. I could do so for a long time, but this has now changed.
I tried to contact Vodacom about it. For the past week Vodacom is "experiencing unusually high volumes of calls". At some point there needs to be a realisation that these are not "unusually high volumes", but the norm.
After 45 minutes on the line today I was cut off within 3 minutes. PLEASE, is there an email address, or ANY other way to contact Vodacom to have this sorted out. I cannot spend all day trying to teach Vodacom
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Replies (3)
Vodacom's replyOfficial
04 Sept 2022, 13:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2022, 13:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Thomas M's updateReviewer Update
04 Sept 2022, 13:26Thank you for the quick response.
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Thomas M's update04 Sept 2022, 13:26
Reviewer Update
Thank you for the quick response.
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Thomas M's updateReviewer Update
08 Sept 2022, 13:25Marlin has resolved my problem, thanks!
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Thomas M's update08 Sept 2022, 13:25
Reviewer Update
Marlin has resolved my problem, thanks!