SB
Stiaan B
1 reviews | Active since Aug 2018
15 Sept 2020, 18:46
Unable to reach a consultant
Hi
I have received below sms notification and need help on cancelling this recurring bundle please. I must have selected it by mistake.
There is no appropriate option to select when you call the customer care line and no option given to speak to a consultant either.
Can somebody urgently assist me with this cancelation.
Vodacom: Reminder that your 180MB recurring bundle will be allocated tomorrow. R29.00 is required for this allocation. Dial *135*3# to manage your data. T&C's apply.
Kind Regards, Christiaan Bester
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Sept 2020, 07:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Sept 2020, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SB
Stiaan B's updateReviewer Update
17 Sept 2020, 12:29Please You say that you helped me.Not at all you say it is not a vodacom number that is sms me and taking my money but it is.Vodacom *****s my money but vodacom dont care.I am going to police because it is ***** you are taking money from me but I never give you permission.
Regards
Christiaan
***
Regards
Christiaan
***
SB
Stiaan B's update17 Sept 2020, 12:29
Reviewer Update
Please You say that you helped me.Not at all you say it is not a vodacom number that is sms me and taking my money but it is.Vodacom *****s my money but vodacom dont care.I am going to police because it is ***** you are taking money from me but I never give you permission.
Regards
Christiaan
***
Regards
Christiaan
***