Unable to Purchase Data off the App

I have had numerous issues with the app.

Last month I called & logged queries as I was unable to purchase data. One of the consultants mentioned I should update the app, without noting that I actually did have the current version. I brought this to their attention & to date no feedback (I have emails On record)

I eventually gave up following up with Vodacom, as my email requests went unanswered - which really says a lot about the service

From this month I am unable to view balances on the app, the home screen of the always indicates R0.00 as balance. Yesterday I uninstalled the app & reinstalled today - Still have the same issue.

I tried to purchase data bundles and the only option I have available is "Monthly Recurring Bundle - 5GB for R399"

There are no options for Once Off (which I used to previously purchase). When I try to use the USSD, I get a notification "No products".

How is that the only bundle available is the one mentioned above??? How are customers meant to purchase once off bundles.

I need someone to please have a look & kindly assist me. I am highly frustrated at the issues experienced with the app/Vodacom. My contract is due for upgrade soon as due to the issues/service received thus far - I am not leaning towards a renewal with Vodacom, despite being a customer for years.

I have screenshots & emails of previous issues mentioned to Vodacom - however it went unresolved.