TM
Tamsyn M

1 reviews | Active since Jan 2017

23 Jan 2017, 08:15

Unable to purchase data

<p>Since Friday i have been unable to load data on my phone!! I called the Vodacom Customer Service number (082111) and i was told that Vodacom was moving to a new system and i will be able to buy data the next day. Yesterday i went to a Vodacom 4U shop to get help and they were unable to help me. I was told to restart my phone and try again, STILL NOTHING. They said it should be working by Sunday 3pm. </p> <p>It is now MONDAY and i am still unable to buy data!! I called the Vodacom Customer Service number again and the lady was unable to help me. I am now being charged out of bundle rates and i don’t think this is fair as i can’t BUY DATA!!!!!!!!!!!!!!!!!!!!!!! I need someone to assist me ASAP please. I want to be reimbursed for the out of bundle rates for the past few days!!</p>

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Replies (1)
Vodacom
Vodacom's reply23 Jan 2017, 09:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,