1 reviews | Active since Jan 2017
Unable to purchase data
<p>Since Friday i have been unable to load data on my phone!! I called the Vodacom Customer Service number (082111) and i was told that Vodacom was moving to a new system and i will be able to buy data the next day. Yesterday i went to a Vodacom 4U shop to get help and they were unable to help me. I was told to restart my phone and try again, STILL NOTHING. They said it should be working by Sunday 3pm. </p> <p>It is now MONDAY and i am still unable to buy data!! I called the Vodacom Customer Service number again and the lady was unable to help me. I am now being charged out of bundle rates and i don’t think this is fair as i can’t BUY DATA!!!!!!!!!!!!!!!!!!!!!!! I need someone to assist me ASAP please. I want to be reimbursed for the out of bundle rates for the past few days!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
