Unable to provide requested service

Data contract through business capacity is almost 6 months old. Vodacom cannot provide the service I have been asking for (namely port forwarding) so the contract is costing money and basically unusable. I have been told by techies in 2 Vodacom stores (after they have contacted the technical division) that Vodacom will not open ports on this consumer contract. I have spent countless hours on call centre calls and they do not understand the product, cannot help me or cut me off.<br> <br> Vodacom either sort this out right now or cancel the contract with immediate effect (I will return router in original packaging etc). Please get it sorted!!!