MF
Marc F

1 reviews | Active since Aug 2016

10 Feb 2017, 14:03

Unable to provide a reliable service

<p>i have been with Vodacom for 17 years, and the last 8 or so years the service has deteriorated to a point where I can just about not make or receive a call anymore. Wether I make the caal, or if someone calls me, the call is dropped at least 4 out of 5 times, regardless of my location/coverage. I would like someone from Vodacom to contact me so they can cancell my contract due to breach, as they are clearly unable to provide me with the service which I am paying for. In the past I have threatened to change networks when I upgrade, but they tell me they will prioritize my number, but this does not happen.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Feb 2017, 14:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team