Unable to process payments

Good day,

Apologies for the inconvenience.

Please note that a payment of R1,760.55 was attempted at the stores listed on the invoice; however, the payment could not be processed at the time.

We subsequently attempted to make the payment today via the VodaPay app and were surprised to find that the facility is now working, despite the fact that it has been faulty since the Vodacom app was upgraded. This issue has already been brought to Vodacom’s attention several times.

According to our account records with Vodacom, our monthly payments have been made timeously and consistently.

Kindly take the above into consideration and confirm that the payment has been correctly allocated to our account.

Thank you for your assistance.

Kind regards, Client