Unable to port to new service provider.

I was finally able to cancel my Vodacom business contract last month, been trying since January. I was told to Rica the sim cards to enable them to be used as Prepaid. I did that. I am unable to port the two numbers to my new service provider, keep getting error messages. I need to keep the two existing business numbers. This is a huge problem for me. I have sent emails to Tembisile & Tebogo , was "promised" assistance within 24 hours. A week later and I'm still waiting. No assistance on Vodacom's 082 135 / *** / ***, they admit they aren't able to assist. I went into Vodacom offices, they also say they are unable to assist.

My Vodacom numbers are now listed as prepaid, I am using them extensively with all the previous contract benefits, but I have not loaded any airtime or data. How does that work?

With all the emails, in-person discussions & telephone calls, no one at Vodacom can explain this or offer assistance to port to new service provider & keep old numbers.