RM
Riaan M

1 reviews | Active since Mar 2010

01 Jun 2015, 14:49

Unable To Port Phone

I have been trying to port my phone for 3 months everytime returning to the vodacom store to hear the same story that the port could not go through.<br> <br> After it was eventually resolved I do not have access to a data account. I have uploaded many bundles but to no avail.<br> <br> When talking to the operator he became rude and arrogant after I tried to explain that I want my phone to work and do not tolorate any more excuses. Anyway...YET ANOTHER SERVICE call logged. When I asked to speak to the manager he told me that I could not as they are not there.??<br> <br> Cal Ref S3-87D2D-DGQIC<br> <br> Please listen to the call and perhaps give your call centre employees more training. Although I was a bit rude (out of frustration with this going on 3 months) your call centre should defuse the situation and understand instead of becoming arrogant which makes my blood boil even more!!!!<br> <br> Riaan<br> <br>

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Replies (1)
Vodacom
Vodacom's reply02 Jun 2015, 09:55
Official
Hello riaanmas,

As per your ref S3-87D2D-DGQIC, your query was resolved.